FAQ's: Frequently Asked Questions
How do I reserve a puppy?
You may call, email, or stop in person to reserve your new puppy. A non-refundable deposit of $300 is necessary to place a hold on a puppy. Please visit the pricing page for more details.
May I come to view your facilities?
No, you may not. We are not a large state of the art kennel. Our puppies are born and raised right here in our home, where their mother Destiny and "Matriarch" Gabby live. This is not meant to be rude, we just do not give home tours.
If you wish to visit to meet our dam, Destiny, you may do so when you come to see the puppies when they are approx six weeks of age.
How will I know the puppy I picked is the one I will get if I ask that the puppy be shipped or delivered?
Simply by asking for the puppy's microchip number when you inquire. You may have your vet scan the shoulder area for this microchip when your puppy has it's first visit.
Our guarantee stipulates that your first vet visit occur within twenty-four hours of acquiring your Rottweiler puppy from MacKay Kennels. Please set your vet appointment/possible appointment in advance!
Can I get a Rottweiler puppy from MacKay Kennels without a microchip?
No. We will not sell, give, or donate any dog or puppy without a microchip. Please visit our page on microchipping for more information as to why we have this policy.
Who pays for the shipping and crate?
You, as the purchasing owner, are responsible for the shipping charges. I will provide the crate (Kennel Kab/Vari-Kennel style puppy carrier) at no additional cost for puppies who are shipped.
What forms of payment do you accept?
I accept cash, personal check, and PayPal as forms of payment. Cash or PayPal (from your paypal account, not from an e-check) is preferred. I do not accept out-of-state checks for payment at the time of pick-up, and will not ship until payment has had time to clear at the bank. Please plan to bring cash or pay from your PayPal account.
What comes with my new Rottweiler puppy?
A collar, lead, small bag of food, toy, treats, and a MacKay Kennels Puppy Book, which covers diet, exercise, hip health, has your copy of the invoice, Hip & Health Guarantee, health records, and a copy of your new puppy's pedigree. You will also find your AKC Registration papers inserted in the Puppy Book, as well as microchip registration information, and your puppy's Health Certificate from my Veterinarian.
What do you recommend for my new puppy's first few days at home?
Quiet time is important when you first bring your puppy home. It is best for him/her to have quiet bonding time with you and your immediate family for the first few days. This will allow him/her to properly settle in and become accustomed to his/her new schedule without a lot of interruptions. The fewer the interruptions, the faster he/she will learn the house rules and other important things, like where the door is when it comes time to go potty!
I also recommend crate training your new puppy. This will give him/her a den, of sorts, where he/she can go to rest, chew his/her chew toys, rawhides, and bones, and go to bed for the evening.
What if I have more questions after the sale? Who do I call?
You may feel free to contact me by phone, email, or US Mail with any questions you may have. This falls under the "Lifetime Of Breeder Support" that comes standard with every puppy. My only request is that you contact your Veterinarian for any case of emergency.
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